Grizzly Attack
January 13th, 2010CLICK dial CLICK dial…
Here’s a tip for people who buy stuff from Grizzly Industrial. If you order a set of T nuts and two of the four nuts are unusable, and you call customer service and you get Sherleesa the Crabby CSR Who Hasn’t Had Coffee Yet, and she snaps at you and tries to transfer you to technical support so you can describe the defects over the phone and have the tech nerds explain why you are wrong, just hang up. When you call again, you’ll probably get someone normal, and this person will send you free nuts, and she’ll let you keep the two that aren’t defective.
At least that’s what happened to me.
I think this is the best strategy whenever you get a CSR who isn’t satisfactory. Hang up. Call again. Hang up. Call again. Never mention the earlier calls. Act like it’s the first time you’ve dialed, and start at the beginning. Sooner or later, you’ll get someone who can actually do their job.
Here is Sherleesa earlier in the day. I think this is why she was so rude to me.
I may as well admit I don’t really remember the CSR’s name.
January 13th, 2010 at 12:09 PM
It’s been a long time since a video made my jaw drop like this one did.
January 13th, 2010 at 12:10 PM
It wouldn’t be so shocking if she worked for Harbor Freight.
January 13th, 2010 at 12:39 PM
I think she’s going to be a gatekeeper for Obamacare.
January 13th, 2010 at 1:14 PM
It took all of that before they threatened to call the police???????
January 13th, 2010 at 5:39 PM
I get most of my machining stuff from MSC & Enco and most of my gunsmithing stuff from Brownells for a reason, which is excellent, no arguement, customer service.
January 14th, 2010 at 5:39 PM
If you want some cheap advice, go order a box, or at least a dozen or so, t slot nuts from MSC. They tend to crack at the least convienent time. You might want to get some “quarter turn” ones as well, as they’re terrible useful.
Another option is to get a bit of practice in, and make a bunch of them.
January 14th, 2010 at 7:16 PM
I would have made them myself, but the last time I did that, I ran the taps in crooked. I figured I should go ahead and get the nuts and THEN spend the rest of my life learning how to make new ones.
.
The MSC suggestion is smarter than my method, which is to pay for shipping over and over until the nuts cost five dollars each.