Assisted-Living Facility Responds to Government’s Boot in Rear, not Conscience

I finally found out why the assisted living facility which cheated my dad finally came around and tried to make it right.

Background: I sent my dad to a facility for four days. I paid in advance. I started getting bills. They told me it was a computer error and that I should ignore the bills. Then they turned a collection agency loose on me, and the agency, in addition to making huge errors and lying a fair amount, demanded $900 in additional fees. It turned out the problem arose because the facility lost my check, but they and the collection agency did not see that as good reason to refrain from taking $900 from my late father’s estate.

The other day, the business office coordinator for the facility called me and apologized repeatedly. This is the same lady who refused to return my calls for weeks. She told me they would accept a check for the original cost of the stay, minus two stop fees I had to pay on checks they and the collection people lost. She even sent me an email admitting fault and saying they would accept the original charge minus the stop fees.

That email put an end to their hopes of cheating me. She admitted fault and accepted my terms, in writing. I have a new email in which she admitted receiving my final check, so the contract they have made with me is complete. Only a lunatic would take me to arbitration now.

Today everything became clear to me. I think I know why she called. I just received a letter from the Department of Agriculture. I turned the facility in after they tried to cheat me, and it looks like the department followed up. The letter I received today contained a copy of an email from the business office coordinator to the department, saying she would work with me to fix the problem.

It seems clear from the dates of the email and her call to me that she was responding to pressure from the department.

People amaze me. Before I filed my complaint, this woman wouldn’t even take my calls. After she relented and called me, she didn’t mention the complaint. What are the odds that she decided to contact me simply because it was the right thing to do? Slim.

I had considered the possibility that she was simply an honest person who wanted to right a wrong, but it sure doesn’t look that way now.

How do you live with yourself, if you provide assisted living for old people and disabled people and you try to cheat them? How can anyone even consider going into that kind of work?

I’m trying to come up with a benign explanation for what was done to me, but I can’t. I called this woman repeatedly and gave her over a week to get back in touch with me, and she didn’t make any effort until about the time she was corresponding with the department. I can’t see how a decent person would let a call about a billing dispute go unanswered for days, especially since I left detailed information in voicemails.

Do they treat other people this way? Are there weak old people out there with liens on their homes because the facility routinely cheats customers? I hope not. I want to think there’s an explanation I don’t know about.

When I think about disappointing people, I think about Rich Wilkerson, the pastor of Trinity Church in Miami. In my mind, he has become the face of human crookedness. Seems like every time I talk to former members of his church, they have another startling story about his disgraceful behavior.

I’m not a good person, but there are many bad things I can’t imagine doing. Because I’m not capable of doing the things the Wilkersons do, it’s very hard for me to fully absorb the realization of their utter lack of class. I’m always tempted to think, “They can’t really be that bad.” Then someone comes and tells me a new story.

I’ve started praying for God to destroy their ministry and raise up someone better. Some people can’t be fixed because they refuse.

In other news, I soldered my first pipe today. It was quite an adventure. I had a leaking hose bibb outside my workshop. I had fixed the leak in the past by tightening a nut that apparently squeezes the internal washer tighter to make up for wear, but it wasn’t working any more. No problem! I’m a tool guy, right? I would just replace the washer.

To replace a washer in a hose bibb (corruption of “bibcock,” if you’re wondering), you pull out the bibb stem, remove the washer, screw a new one onto the stem, and put the bibb back together. It should take two minutes (literally).

I loosened the nut around the bibb stem, but the stem refused to come out of the bibb body. There was a plate attached to the body, and it had to come out. I tried to turn the plate, but it was seized.

This is a great example of poor execution nullifying a clever design. If the bibb had been installed by a responsible person, there would have been something between the brass bibb and brass plate to prevent them from galling together and seizing. This is obvious to anyone who knows anything about tools. By putting the parts directly against each other, you create an assembly which might as well be welded.

I decided to remove the bibb. I had never used a torch on plumbing before, but I figured I should be a man and get it done.

I got the bibb off, and I mounted it in a vise. Then I put a wrench on the plate that held the stem in the bibb. It was not coming out. No way. In retrospect, it might have been possible to get an impact wrench on it with some difficulty, but it seemed to make more sense to go get a new bibb.

I made the mistake of buying the $3.99 blister pack of flux and solder instead of the tub of flux and spool of solder I really wanted. I tried to be frugal and responsible. I also made the error of buying lead-free solder, which is hard to work with and totally unnecessary in a hose bibb.

When I started trying to attach the new bibb, I had a problem. Water would not stop dripping from the pipe. The pump was turned off. Other faucets were open. Still, the water kept coming out. You can’t solder wet pipes. At least I don’t think you can. The water draws too much heat out of the metal.

I had to drain my pump’s pressure tank. That finally did it. By the time I got around to this, I had soldered the joint badly once, and I had taken it apart and fluxed it again. I had fiddled with it so much and lost so much flux, I was worried that if I blew it again, I’d be calling a plumber at 5 p.m.

I finally got the bibb installed. The solder looks bad. I cleaned the metal until it gleamed, and I fluxed it heavily, but I didn’t get the nice solder flow the Youtube guys get. I assume that’s because lead-free solder is so awful. I was amazed when the joint held pressure.

Before I installed the bibb, I took it apart and put pipe dope on the threads. Now when the washer fails, I have some chance of changing it successfully. I guess this makes me a genius, because it seems like no one else does it. Where is my Nobel Prize? I certainly deserve one more than Barack Obama, who, before receiving his, had done…let’s see…literally nothing.

Personally, I wonder if the fuss about lead solder in pipes is realistic. Before I really knew anything about lead, I used to chew lead split shots while fishing because I liked the taste. I must have had internal lead levels which would have made history, but I never had any lead poisoning symptoms.

A 1/2″ pipe joint contains how much solder? Half a gram? How much of that is lead? A quarter of a gram? How much is exposed to water? Maybe 5% of that quarter of a gram? Seems to me that a joint would have to be a monstrosity in order to expose more lead than that. Nonetheless, lead solder in plumbing is forbidden now.

A split shot weighs at least a gram, and it’s pure lead. And I chewed on them.

If my other hose bibbs have problems, I’m using lead solder. If you come to my house and you’re a snowflake, do not make patchouli tea with water from the hose.

I can’t believe I had to remove a perfectly good bibb instead of changing a 5-cent washer.

Now you know how my day has gone. I accomplished nearly nothing, due to someone else’s irresponsibility. The best way to redeem the evening is to grill a steak.

Off I go.